Supplier Complaints

Drive improvements through the manufacturing supply chain

Are you looking for an easy tool to manage supplier non-conformance?

By putting in place a robust supplier non-conformance management system you can benchmark suppliers and drive them to deliver better quality. Use the Shopfloor-Online MES module to:

Record issues and all related information
Automatically notify various people / groups
Enforce the business process to manage the complaint through to resolution
Develop a history of issues against each supplier to assess performance

Features
Benefits
Related Modules

Record the issues

Record the issue when and where it arises: in good-inwards or where the materials are used
Capture supporting information e.g. supplier, batch, nature of complaint, detail, date of complaint, quantity affected, and quantity received
Attach related documents: supplier certificates, delivery notes, photographs of defects

Manage the process

Assign ownership
Send emails to notify people/groups internally or direct with suppliers
Manage the complaint: change its status as it moves through the process
Track the progress of the complaint and any associated actions

Reporting

Analyse the nature and frequency of complaints
Analyse suppliers' performance over time

Improve supplier performance – use the data to measure suppliers and track improvements
Improve claims – capture issues more fully at the point of use, use the data in MES to show the effect of supplier’s materials

Get more value from Supplier Complaints module by using it in conjunction with other modules of Shopfloor-Online MES:

Job Tracking - to identify the production run or work order, production line or shift associated with the complaint.
Quality - to access the results of all quality checks performed or missed on the production run.
Inventory - to trace back to lots of materials used/created in the process.
Build Traceability - to manage traceability down to serialised parts.
Concerns and CAPA - to track issues internally

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