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Supplier Complaints

Supplier Complaints Management - Shopfloor-Online Quality

Drive improvements through the manufacturing supply chain


Are you looking for an easy tool to manage supplier non-conformance?

By putting in place a robust supplier non-conformance management system you can benchmark suppliers and drive them to deliver better quality. Use the Shopfloor-Online MES module to:
  • Record issues and all related information 
  • Automatically notify various people / groups
  • Enforce the business process to manage the complaint through to resolution
  • Develop a history of issues against each supplier to assess performance

Record the issues

  • Record the issue when and where it arises: in good-inwards or where the materials are used
  • Capture supporting information e.g. supplier, batch, nature of complaint, detail, date of complaint, quantity affected, and quantity received
  • Attach related documents: supplier certificates, delivery notes, photographs of defects

Manage the process

  • Assign ownership
  • Send emails to notify people/groups internally or direct with suppliers
  • Manage the complaint: change its status as it moves through the process
  • Track the progress of the complaint and any associated actions


  • Analyse the nature and frequency of complaints
  • Analyse suppliers' performance over time
  • Improve supplier performance – use the data to measure suppliers and track improvements
  • Improve claims – capture issues more fully at the point of use, use the data in MES to show the effect of supplier’s materials
Get more value from Supplier Complaints module by using it in conjunction with other modules of Shopfloor-Online MES:
  • Job Tracking -  to identify the production run or work order, production line or shift associated with the complaint.
  • Quality - to access the results of all quality checks performed or missed on the production run.
  • Inventory - to trace back to lots of materials used/created in the process.
  • Build Traceability - to manage traceability down to serialised parts.
  • Concerns and CAPA - to track issues internally