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Supplier Complaints Management - Lighthouse MES Quality 
















 



Supplier Complaints






Supplier Complaints Management - Lighthouse MES Quality
 
 Drive improvements through the manufacturing supply chain



 

 


 













Are you looking for an easy tool to manage supplier complaints & non-conformance?


By putting in place a robust supplier non-conformance management system you can benchmark suppliers and drive them to deliver better quality. Use the Supplier Complaints Management module of Lighthouse MES software to:


    

  • Record issues and all related information 
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  • Automatically notify various people / groups
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  • Enforce the business process to manage the complaint through to resolution
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  • Develop a history of issues against each supplier to assess performance
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What are the benefits of the Supplier Complaints Management module:


    

  1. Improve supplier performance – use the data to measure suppliers and track improvements
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  2. Improve claims – capture issues more fully at the point of use, use the data in MES system to show the effect of supplier’s materials
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Record the issues


    

  • Record the issue when and where it arises: in good-inwards or where the materials are used
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  • Capture supporting information e.g. supplier, batch, nature of complaint, detail, date of complaint, quantity affected, and quantity received
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  • Attach related documents: supplier certificates, delivery notes, photographs of defects
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Manage the process


    

  • Assign ownership
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  • Send emails to notify people/groups internally or direct with suppliers
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  • Manage the complaint: change its status as it moves through the process
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  • Track the progress of the complaint and any associated actions
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Reporting


    

  • Analyse the nature and frequency of complaints
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  • Analyse suppliers' performance over time
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Get more value from Supplier Complaints module by using it in conjunction with other modules of Lighthouse MES:


    

  • Job Tracking -  to identify the production run or work order, production line or shift associated with the complaint.
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  • Quality - to access the results of all quality checks performed or missed on the production run.
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  • Inventory Management - to trace back to lots of materials used/created in the process.
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  • Build Traceability - to manage traceability down to serialised parts.
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  • Concerns and CAPA - to track issues internally
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