Record the issues

• Record the issue when and where it arises: in good-inwards or where the materials are used
• Capture supporting information e.g. supplier, batch, nature of complaint, detail, date of complaint, quantity affected, and quantity received
• Attach related documents: supplier certificates, delivery notes, photographs of defects

Manage the process

• Assign ownership
• Send emails to notify people/groups internally or direct with suppliers
• Manage the complaint: change its status as it moves through the process
• Track the progress of the complaint and any associated actions

Reporting

• Analyse the nature and frequency of complaints
• Analyse suppliers' performance over time

• Improve supplier performance – use the data to measure suppliers and track improvements
• Improve claims – capture issues more fully at the point of use, use the data in MES to show the effect of supplier’s materials

• Job Tracking -  to identify the production run or work order, production line or shift associated with the complaint.
• Quality - to access the results of all quality checks performed or missed on the production run.
• Inventory - to trace back to lots of materials used/created in the process.
• Build Traceability - to manage traceability down to serialised parts.
• Concerns and CAPA - to track issues internally