Supplier Complaints Management - Shopfloor-Online Quality
Drive improvements through the manufacturing supply chain
Are you looking for an easy tool to manage supplier complaints & non-conformance?
By putting in place a robust supplier non-conformance management system you can benchmark suppliers and drive them to deliver better quality. Use the Supplier Complaints Management module of Shopfloor-Online MES software to:
- Record issues and all related information
- Automatically notify various people / groups
- Enforce the business process to manage the complaint through to resolution
- Develop a history of issues against each supplier to assess performance
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What are the benefits of the Supplier Complaints Management module:
- Improve supplier performance – use the data to measure suppliers and track improvements
- Improve claims – capture issues more fully at the point of use, use the data in MES to show the effect of supplier’s materials
Record the issues
- Record the issue when and where it arises: in good-inwards or where the materials are used
- Capture supporting information e.g. supplier, batch, nature of complaint, detail, date of complaint, quantity affected, and quantity received
- Attach related documents: supplier certificates, delivery notes, photographs of defects
Manage the process
- Assign ownership
- Send emails to notify people/groups internally or direct with suppliers
- Manage the complaint: change its status as it moves through the process
- Track the progress of the complaint and any associated actions
Reporting
- Analyse the nature and frequency of complaints
- Analyse suppliers' performance over time
Get more value from Supplier Complaints module by using it in conjunction with other modules of Shopfloor-Online MES:
- Job Tracking - to identify the production run or work order, production line or shift associated with the complaint.
- Quality - to access the results of all quality checks performed or missed on the production run.
- Inventory Management - to trace back to lots of materials used/created in the process.
- Build Traceability - to manage traceability down to serialised parts.
- Concerns and CAPA - to track issues internally
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