Need to implement a solid customer complaints management system?
Customer satisfaction and financial results are demonstrably linked. For that reason improving the way customer complaints are handled is essential. Use the MES software module to:
- Implement a customer complaint management system
- Enforce a business process to manage complaints properly
- Provide instant access to all the traceability data in Shopfloor-Online to investigate the complaint
- Speed up the process of handling complaint
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What are the benefits of the Customer Complaints module?
- Improve the response - address customer complaints more effectively and thoroughly
- Enforce business process – the system forces people through the correct process, raising the standard and timeliness of response
- Reduce the impact of non-conformances – by enforcing a process like containment, correction and preventative actions. Feel the benefits in terms of on finance, brand reputation and competitive position
- Continuous Improvement – build up a detailed history of events and a richer knowledge of root causes