Need to implement a solid customer complaints management system?
Customer satisfaction and financial results are demonstrably linked. For that reason improving the way customer complaints are handled is essential. Use the Customer Complaints module of the MES software to:
Implement a customer complaint management system
Enforce a business process to manage complaints properly
Provide instant access to all the traceability data in Shopfloor-Online to investigate the complaint
What are the benefits of the Customer Complaints module?
Improve the response - address customer complaints more effectively and thoroughly
Enforce business process – the system forces people through the correct process, raising the standard and timeliness of response
Reduce the impact of non-conformances – by enforcing a process like containment, correction and preventative actions. Feel the benefits in terms of on finance, brand reputation and competitive position
Continuous Improvement – build up a detailed history of events and a richer knowledge of root causes