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Quality Operations


Supplier Complaints

Drive greater suppliers’ performance. Record, investigate and manage supplier non-conformances. Create a paperless record to support the complaint. Manage claims.

Customer Complaints

Record, investigate and manage customer complaints. Improve the speed of resolution. Develop accountability and best practice. Improve customer satisfaction.

Concerns & CAPA

Speed up the resolution of non-conformances. Record, track and document non-conformances through to resolution.

Links to Documents

Quickly access all the documents you need e.g. SOPs, CAD drawings, product specification documents, quality procedures. Ensure everyone is working from the latest revision.


Quality management software allowing data to be collected at the line or in the lab. Issue reminders to operatives, enforce the quality control system , respond to issues and measure conformance.


The tools to measure process variation, understand process capability and reduce the impact of process variation. Visualise SPC charts and generate conformance certificates.

Process Monitoring

Monitor process parameters with the built-in historian of Shopfloor-Online MES. Chart data. Gain deeper insight into the process. Enhance traceability.