Our support desk is comprised of friendly Shopfloor-Online™ experts managed by a senior support manager.
Connected and responsive
Contact our support desk by phone or email. All support requests are logged, classified and tracked, with priority going to business-critical issues.
Virtual private network access
For fastest response times, we offer VPN connectivity (subject to your IT department approving access).
Shopfloor-Online™ software updates
Choose our annual maintenance and support contract for access to all Shopfloor-Online™ software updates. These include:
Newer versions of the MES software, taking into account operating systems (OS), databases, and internet browsers updates
New software releases offering new functionalities
We will help you work out the value of an upgrade, whether it’s the right time to adopt, and the best strategy for implementation. Our project-services team can assist you with all your upgrade and testing needs.