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Concerns & CAPA - Lighthouse MES Quality 
















 



Concerns & CAPA






Concerns & CAPA - Lighthouse MES Quality
 
 CAPA software to improve the resolution of non-conformances



 

 


 













Looking to improve the management of Concerns & CAPA?  


Managing concerns (or non-conformances) raised in the manufacturing process is crucial to achieving high levels of quality and is the foundation to Continuous Improvement plans.


 


Lighthouse MES / MOM Software actively supports quality control management using the CAPA software module to:


    

  • Provide a solid platform to record, manage, resolve and track concerns
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  • Prevent defective products from reaching the customer
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  • Manage Corrective And Preventative Actions and avoid recurrences
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Speak to one of our consultants


What are the benefits of the Concerns & CAPA module?


    

  1. Improve the response to adverse events: Lighthouse MES software enforces the process of concerns management and Corrective And Preventative Actions
    2. 

  2. React faster: the resolution of non-conformances is accelerated with real-time traceability, automated notifications and escalations management
    3. 

  3. Increase visibility: concerns information is available across the organisation
    4. 

  4. Continuous Improvement: build up a detailed history of events and a richer knowledge of root causes
    5. 



 








 



Record non-conformances


    

  • Record the concern as it arises in manufacturing
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  • Attach traceability information e.g. product, defect, line, machine, nature of concern, detail, date, quantity affected and quantity received
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  • Attach documents e.g. photographs to aid with capturing the problem
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Manage Corrective and Preventative Actions


    

  • Assign ownership to manage the concern
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  • Notify various people / groups
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  • Workflow - manage the concern and change its status as it moves through the process
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  • Create a template-based action plan to handle the concern e.g. containment action, corrective action, preventative action
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  • Track the progress of the concern and the associated actions
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  • Track the age of each complaint and escalate with email alerts  
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Investigate & resolve non-conformances


    

  • Use the information in Lighthouse MES to assist the investigation: batch numbers, lot numbers, serial numbers, production runs, production dates, shifts, manufacturing lines
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  • Investigate the root cause of the problem
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  • Build up a library of root causes 
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Support continuous improvement


    

  • Develop a history of concerns to support continuous improvement activities
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  • Analyse the concerns e.g. by product, defect, line, department, shift, crew and many others
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  • Monitor recurrences: have root causes been eliminated? Are they still causing problems? Was the preventative action successful?
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Gain optimum value from Lighthouse MES' CAPA software by using it in conjunction with additional modules:


    

  • Job Tracking - to identify the production run or work order, production line or shift associated with the concern
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  • Quality - to access the results of all quality checks performed or missed on the production run
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  • Inventory Management - to manage traceability of lots of materials used in the process
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  • Build Traceability - to manage traceability down to serialised parts
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  • Labour - to determine who was running the manufacturing process at the time of the production
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  • Customer Complaints and Supplier Complaints modules which have an external focus
    •