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Concerns & CAPA

Concerns & CAPA - Shopfloor-Online Quality

CAPA software to improve the resolution of non-conformances


Looking to improve the management of Concerns & CAPA?  

Managing concerns (or non-conformances) raised in the manufacturing process is crucial to achieving high levels of quality and is the foundation to Continuous Improvement plans.
Shopfloor-Online MES / MOM Software actively supports quality management using the CAPA software module to:
  • Provide a solid platform to record, manage, resolve and track concerns
  • Prevent defective products from reaching the customer
  • Manage Corrective And Preventative Actions and avoid recurrences

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What are the benefits of the Concerns & CAPA module?

  1. Improve the response to adverse events: Shopfloor-Online MES software enforces the process of concerns management and Corrective And Preventative Actions
  2. React faster: the resolution of non-conformances is accelerated with real-time traceability, automated notifications and escalations management
  3. Increase visibility: concerns information is available across the organisation
  4. Continuous Improvement: build up a detailed history of events and a richer knowledge of root causes

Record non-conformances

  • Record the concern as it arises in manufacturing
  • Attach traceability information e.g. product, defect, line, machine, nature of concern, detail, date, quantity affected and quantity received
  • Attach documents e.g. photographs to aid with capturing the problem

Manage Corrective and Preventative Actions

  • Assign ownership to manage the concern
  • Notify various people / groups
  • Workflow - manage the concern and change its status as it moves through the process
  • Create a template-based action plan to handle the concern e.g. containment action, corrective action, preventative action
  • Track the progress of the concern and the associated actions
  • Track the age of each complaint and escalate with email alerts  

Investigate & resolve non-conformances

  • Use the information in Shopfloor-Online MES to assist the investigation: batch numbers, lot numbers, serial numbers, production runs, production dates, shifts, manufacturing lines
  • Investigate the root cause of the problem
  • Build up a library of root causes 

Support continuous improvement

  • Develop a history of concerns to support continuous improvement activities
  • Analyse the concerns e.g. by product, defect, line, department, shift, crew and many others
  • Monitor recurrences: have root causes been eliminated? Are they still causing problems? Was the preventative action successful?
Gain optimum value from Shopfloor-Online’s CAPA software by using it in conjunction with additional modules:
  • Job Tracking - to identify the production run or work order, production line or shift associated with the concern
  • Quality - to access the results of all quality checks performed or missed on the production run
  • Inventory Management - to manage traceability of lots of materials used in the process
  • Build Traceability - to manage traceability down to serialised parts
  • Labour - to determine who was running the manufacturing process at the time of the production
  • Customer Complaints and Supplier Complaints modules which have an external focus