Concerns & CAPA - Shopfloor-Online Quality
CAPA software to improve the resolution of non-conformances
Looking to improve the management of Concerns & CAPA?
Managing concerns (or non-conformances) raised in the manufacturing process is crucial to achieving high levels of quality and is the foundation to Continuous Improvement plans.
Shopfloor-Online MES / MOM Software actively supports quality management using the CAPA software module to:
- Provide a solid platform to record, manage, resolve and track concerns
- Prevent defective products from reaching the customer
- Manage Corrective And Preventative Actions and avoid recurrences
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What are the benefits of the Concerns & CAPA module?
- Improve the response to adverse events: Shopfloor-Online MES software enforces the process of concerns management and Corrective And Preventative Actions
- React faster: the resolution of non-conformances is accelerated with real-time traceability, automated notifications and escalations management
- Increase visibility: concerns information is available across the organisation
- Continuous Improvement: build up a detailed history of events and a richer knowledge of root causes
Record non-conformances
- Record the concern as it arises in manufacturing
- Attach traceability information e.g. product, defect, line, machine, nature of concern, detail, date, quantity affected and quantity received
- Attach documents e.g. photographs to aid with capturing the problem
Manage Corrective and Preventative Actions
- Assign ownership to manage the concern
- Notify various people / groups
- Workflow - manage the concern and change its status as it moves through the process
- Create a template-based action plan to handle the concern e.g. containment action, corrective action, preventative action
- Track the progress of the concern and the associated actions
- Track the age of each complaint and escalate with email alerts
Investigate & resolve non-conformances
- Use the information in Shopfloor-Online MES to assist the investigation: batch numbers, lot numbers, serial numbers, production runs, production dates, shifts, manufacturing lines
- Investigate the root cause of the problem
- Build up a library of root causes
Support continuous improvement
- Develop a history of concerns to support continuous improvement activities
- Analyse the concerns e.g. by product, defect, line, department, shift, crew and many others
- Monitor recurrences: have root causes been eliminated? Are they still causing problems? Was the preventative action successful?
Gain optimum value from Shopfloor-Online’s CAPA software by using it in conjunction with additional modules:
- Job Tracking - to identify the production run or work order, production line or shift associated with the concern
- Quality - to access the results of all quality checks performed or missed on the production run
- Inventory Management - to manage traceability of lots of materials used in the process
- Build Traceability - to manage traceability down to serialised parts
- Labour - to determine who was running the manufacturing process at the time of the production
- Customer Complaints and Supplier Complaints modules which have an external focus
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